If Cirque du Soleil wrote a book on customer service, it would probably sound like Sprinkles. This provocative book has been endorsed by marketing guru Seth Godin, famed executive coach Marshall Goldsmith, as well as the CEOs or Presidents of Ritz-Carlton Hotels, UPS, Wolfgang Puck Worldwide, Kimpton Hotels, Nationwide, Lucchese and Edible Arrangements. They laud its compelling stories, insights, and techniques.
Sprinkles is authored by Chip Bell, the inventive mind that wrote such bestselling books as The 9 1/2 Principles of Innovative Service, Take Their Breath Away, Service Magic and Managing Knock Your Socks Off Service. Just as sprinkles make a good cupcake special, this amazing book provides the perfect recipe for elevating the loyalty of today's picky, fickle, and vocal customers.